1. Overview

MomentoCard sells digital products — premium greeting card templates and subscription plans. Access is delivered instantly, so all sales are final once a purchase completes. Refunds are issued only where a payment itself went wrong, as set out below. By making a purchase, you agree to this policy.

2. When a Refund Is Possible

Refunds are limited to billing errors. We will refund in full if:

You were charged more than once for the same purchase (duplicate payment)
You were charged but the template or plan was never unlocked on your account
The money was deducted but the transaction failed on our side
A subscription renewed after you had already cancelled it

Billing errors must be reported within 7 days of the payment date.

3. When Refunds Are Not Available

Change of mind after a purchase has been completed
Buying the wrong item, or no longer needing it, once access has been unlocked
A card that has already been created, downloaded or shared
Unused time on a subscription, or not using a purchase before it expired
Cancelling mid-cycle — the remaining days of a paid period are not refunded (see our Cancellation Policy)

This does not affect any rights you may have under the consumer law that applies to you.

4. How to Request a Refund

The email address used for the purchase
The payment date and amount
The payment reference / transaction ID (from Razorpay or Lemon Squeezy)
A short description of the issue

We review refund requests within 3 business days and will keep you updated over email.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method through the payment provider used for the purchase (Razorpay for INR payments, Lemon Squeezy for international payments). Depending on your bank or card issuer, the amount typically reflects within 5–10 business days after approval.

6. Questions

If you have any questions about this policy, reach out via our contact page — we are happy to help.